Last Updated: December 15, 2025

Welcome to Petnua. This website is operated by Guangzhou Mengyi Trading Co., Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Petnua. By visiting our Site or placing an order, you agree to be bound by these Terms.

Section 1 - About Petnua

Petnua is an online retailer dedicated to thoughtfully designed dog apparel and accessories. Our products are intended for everyday pet use and lifestyle enjoyment. All services provided through this Site are subject to the terms outlined below.

Section 2 - Eligibility & Use of the Site

By using this Site, you confirm that:

• You are at least the age of majority in your jurisdiction, or

• You have permission from a parent or legal guardian to use this Site.

You agree not to use the Site for any unlawful purpose, to violate any applicable laws, or to interfere with the Site’s security or operation.

Section 3 - Products & Availability

We make every effort to display product descriptions, images, colors, and sizes as accurately as possible. However:

• Actual product appearance may vary slightly due to lighting, screen settings, or manufacturing updates.

• Product availability is not guaranteed and may change without notice.

• We reserve the right to discontinue or limit quantities of any product at any time.

All Petnua products are intended for pets only and should be used under owner supervision.

Section 4 - Orders & Payment

By placing an order on Petnua, you agree that:

• All information provided is accurate, complete, and current.

• Prices are listed in the currency shown on the Site and may change without prior notice.

• We reserve the right to refuse or cancel any order for reasons including, but not limited to, suspected fraud, incorrect pricing, or inventory limitations.

Payment must be received in full before an order is processed and shipped.

Section 5 - Shipping & Delivery

Shipping times shown on the Site are estimates and may vary due to factors beyond our control, such as customs clearance, carrier delays, or holidays.

Petnua is not responsible for:

• Delays caused by incorrect shipping information provided by the customer

• Lost or delayed packages once they are transferred to the carrier, except as required by law

For full details, please review our Shipping Policy.

Section 6 - Returns & Refunds

Our return and refund conditions are outlined in our Return & Refund Policy.
Eligibility for returns may depend on factors such as product condition, usage, and time since delivery.

Petnua reserves the right to deny returns that do not meet our stated policy requirements.

Section 7 - Intellectual Property

All content on this Site, including but not limited to:

• Text, images, graphics, logos, product designs, and website layout

is the property of Petnua or its content partners and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any Site content without prior written permission.

Section 8 - User Conduct & Prohibited Activities

You agree not to:

• Use the Site in a way that violates laws or regulations

• Submit false, misleading, or harmful information

• Attempt to gain unauthorized access to the Site or its systems

• Upload malicious code, viruses, or disruptive content

We reserve the right to restrict or terminate access for violations of these Terms.

Section 9 - Disclaimer of Warranties

The Site and all products are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Petnua disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Petnua does not guarantee that:

• The Site will be uninterrupted or error-free

• Products will meet every individual pet’s specific needs or expectations

Section 10 - Limitation of Liability

To the maximum extent permitted by law, Petnua shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use or inability to use the Site

• Purchase or use of products

• Errors, delays, or service interruptions

Our total liability shall not exceed the amount paid by you for the applicable order.

Section 11 - Indemnification

You agree to indemnify and hold harmless Petnua, its affiliates, and partners from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Site.

Section 12 - Governing Law

These Terms shall be governed by and interpreted in accordance with applicable international commercial laws, without regard to conflict of law principles.

Section 13 -  Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Section 15 - Contact Information

If you have any questions about these Terms of Service, please contact us through our official customer support channels listed on the Site.

Thank you for choosing Petnua — where comfort, style, and dogs come first. 🐾