Privacy Policy

Effective Date: December 15, 2025

This Privacy Policy describes how Guangzhou Mengyi Trading Co., Ltd. (doing business as "Petnua") collects, uses, and discloses your Personal Information when you visit or make a purchase from www.petnua.com (the “Site”).

I. Information We Collect

When you visit or interact with the Site, we may collect the following types of information:

1. Personal Information You Provide

This includes information you voluntarily provide when you:

  • Place an order

  • Contact customer support

  • Subscribe to emails or promotions

Such information may include:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment-related details (processed securely by third-party providers)

2. Automatically Collected Information

When you browse the Site, we may automatically collect certain data, such as:

  • IP address

  • Browser type and device information

  • Pages viewed and interaction data

  • Cookies and similar tracking technologies

This information helps us understand how visitors use our Site and improve performance.

II.  How We Use Your Information

We use your information for legitimate business purposes, including to:

  • Process and fulfill orders

  • Communicate order confirmations, updates, or support responses

  • Improve our products, services, and website experience

  • Prevent fraud, abuse, or unauthorized activity

  • Comply with legal or regulatory obligations

We only collect and use information that is necessary to operate our services effectively.

III. Cookies & Tracking Technologies

Petnua uses cookies and similar technologies to:

  • Enable core website functionality

  • Remember preferences

  • Analyze traffic and user behavior

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

IV. Sharing of Information

We do not sell or rent your personal information.

We may share information only with trusted third parties when necessary, including:

  • Payment processors to securely complete transactions

  • Shipping and logistics partners to deliver your orders

  • Service providers that support website operations, analytics, or customer service

  • Legal authorities, if required to comply with applicable laws or enforce our policies

All partners are required to handle your data responsibly and only for authorized purposes.

V. Payment Security

Payments on Petnua are processed through secure third-party payment gateways.
We do not store or have direct access to your full payment card details.

All payment transactions are encrypted and handled in accordance with industry security standards.

VI. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Policy

  • Meet legal, accounting, or reporting requirements

When information is no longer needed, it is securely deleted or anonymized.

VII. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided on the Site.

VIII. Third-Party Links

Our Site may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

IX. Children’s Privacy

Petnua does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

X. International Users

By using the Site, you understand that your information may be transferred to and processed in countries outside your own, where data protection laws may differ. We take reasonable steps to ensure your data remains protected.

XI. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised effective date.

Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.