About Petnua

What is Petnua?

Petnua is an independent online store focused on offering thoughtfully designed dog clothing and accessories. We aim to provide comfortable, practical, and well-fitted apparel suitable for everyday wear.

What kind of products does Petnua sell?

We offer a curated selection of dog clothing and accessories, including everyday wear, seasonal items, and functional pieces designed to support comfort and ease of movement.

Product Information

How do I choose the right size for my dog?

Each product page includes a size guide with measurements. We recommend measuring your dog’s chest, neck, and back length before ordering and comparing those measurements with the size chart provided.

If your dog is between sizes, choosing the larger size is usually recommended for better comfort.

Are Petnua products suitable for daily wear?

Yes. Our products are designed with everyday use in mind, focusing on comfort, flexibility, and practical construction for regular activities such as walking, resting, and light outdoor use.

What materials are used in your dog clothing?

Materials vary by product and are listed on each product page. We prioritize soft, breathable, and comfortable fabrics suitable for dogs. Specific material details can always be found in the product description.

Are your products suitable for all dog breeds?

Our clothing is designed for a wide range of dog sizes and breeds. Fit may vary depending on body shape, so we recommend checking the size guide carefully before purchasing.

Orders & Payments

How do I place an order?

You can place an order directly through our website at www.petnua.com. Simply select your preferred items, choose the correct size, add them to your cart, and follow the checkout process.

What payment methods do you accept?

We accept commonly used online payment methods. Available payment options will be displayed at checkout.

Can I change or cancel my order after placing it?

If you need to modify or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

Shipping

Do you offer international shipping?

Yes, Petnua ships to multiple countries. Shipping availability and estimated delivery times are shown during checkout.

How long does shipping take?

Shipping times vary depending on your location and the selected shipping method. Estimated delivery times are provided at checkout and may vary due to external factors such as customs processing.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Returns & Refunds

What is your return policy?

If you are not satisfied with your purchase, please refer to our Return & Refund Policy page for detailed information on eligibility, timeframes, and conditions.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact our customer support team with your order number and relevant details. We will assist you according to our policy.

Customer Support

How can I contact Petnua?

You can reach us by email at service@petnua.com. Our customer support team will respond as soon as possible during business hours.

Where can I find more information about your policies?

Detailed information about shipping, returns, refunds, and privacy can be found in the footer links on our website.

General

Is Petnua an official brand website?

Yes. www.petnua.com is the official website of the Petnua brand, where customers can browse products, place orders, and access customer support.

Will you be adding new products in the future?

We regularly update our collections. New arrivals will be announced on our website.